Technical Support
Expandable Language® offers free, unlimited, lifetime support to
registered users of our products. We provide the following support
resources, listed by speed and convenience.
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The FAQs - Please review the Frequently Asked Questions
sections of this web site for ChangeAgent™
or HTML Rename!®. The answer
to your question may be waiting for you there. |
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The online support forms - The fastest way to reach
our tech support department is by submitting a report through
our online bug report form. |
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Email - Send a message to support@xlanguage.com. |
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Phone - Licensed & registered owners of our commercial
products may also contact us via phone at: 510-864-9355
between 9am and 5pm Pacific Standard Time, Monday to Friday. |
Frequently Asked Questions (FAQs)
General FAQ
This section covers general HTML questions. For information about
how a specific application works, select one of the product FAQs.
Q: What is the difference between
a relative and an absolute URL?
A: Absolute URLs provide the full URL specification, with full
server and path information included, such as <http://www.myisp.com/~myname/index.html>.
If you want to link to someone else's site, you need to use an absolute
URL like this: <a href="http://www.herisp.com/~hername/index.html">.
Relative URLs allow you to specify an offset from the current file.
For example, if my "index.html" file is at <http://www.myisp.com/~myname/index.html>and
there is an image at <http://www.myisp.com/~myname/pictures/pict.jpg>,
I can include that image in my "index.html" file with this tag:
<img src="pictures/pict.jpg">.
It is a good practice to use relative URLs for all of your local
links. Relative URLs are more flexible than absolute URLs, since
they allow you to copy a whole site to some other server or directory
(or CD-ROM or floppy disk) without changing anything. However, some
tools inadvertently put in absolute URLs for links which are local.
HTML Rename! can fix this, making all local links use relative URLs.
Q: What is a "root" or "base" URL?
A: A "root" or "base" URL is half-way between an absolute URL and
a relative URL. The full path information for a file is included,
but not the server information. For the example given above, a tag
using the "root" URL looks like this: <img src="/~myname/pictures/pict.jpg">.
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